At Gearroids.com, we stand behind the quality of our research compounds. We want you to feel confident when ordering SARMs, peptides, retatrutide, tirzepatide, or any other product from our catalog.
Our 30-Day Money-Back Guarantee
If your order does not meet the standards you expect, you are covered by our 30-day money-back guarantee. Simply contact us within 30 days of receiving your package, and we will work with you to make it right.
What is Covered
- Purity & Quality Issues — If independent lab testing shows your product does not meet our stated ≥99% purity (with COA provided), we’ll refund or replace it.
- Damaged or Incorrect Items — If the product arrives damaged, tampered with, or is not what you ordered, we’ll refund or reship at no extra cost.
- Shipping Errors — If the package is lost or undelivered (tracked orders only), we’ll reship or issue a full refund.
Real Examples of Successful Refund Claims
Here are a few examples of how we’ve helped customers (names and details anonymized for privacy):
- UK Customer (March 2025): Ordered RAD-140 but received the wrong product (MK-677 instead). Sent photos of the label — we issued a full refund within 48 hours and reshipped the correct item free of charge.
- USA Customer (April 2025): Received a damaged vial of BPC-157 (cracked during transit). Provided photos and tracking number — we sent a replacement immediately and refunded the original shipping cost.
- UAE Customer (May 2025): Independent lab test showed a batch of retatrutide pens below our 99% purity threshold. Sent us the COA — full refund issued within 24 hours.
- EU Customer (June 2025): Package marked as lost by carrier (tracked). We reshipped the entire order (tirzepatide + SARMs stack) at no cost and covered the difference in shipping.
What is NOT Covered
- Change of Mind — This is a research-use-only product. Once opened or used, we cannot accept returns due to hygiene and safety regulations.
- Customs Seizures — We ship discreetly with proper documentation, but we are not responsible for customs issues or seizures in your country.
- Non-Tracked Orders — For low-value or economy shipping, we cannot guarantee refunds if the package is lost.
How to Request a Refund or Replacement
- Email us at support@gearroids.com within 30 days of delivery.
- Include your order number and photos of the product/packaging (if applicable).
- Provide any relevant details (e.g., lab test results if claiming purity issues).
- We’ll review your request and respond within 24–48 hours.
Our Promise
We test every batch with third-party labs and provide COAs for transparency. If something isn’t right, we fix it no questions asked (within the terms above). Your satisfaction and trust matter to us.
Gearroids Lab-Verified Research Compounds, Backed by a Real Guarantee.